Overview

Uphold is a digital money platform that lets you buy, sell and hold currencies, cryptocurrencies and other assets. Logging in correctly is the first step to managing your funds. This page explains the standard login process, what to do when you can’t access your account, and how to keep your account secure.

How to sign in (step-by-step)

  1. Open the official Uphold website or the Uphold mobile app.
  2. Click or tap Sign in (or Log in).
  3. Enter the email address linked to your Uphold account.
  4. Type your password. If you use a password manager, use its autofill feature.
  5. If enabled, complete two-factor authentication (2FA) using your authentication app or SMS code.
  6. After successful authentication you’ll be taken to your dashboard.

Tip: Always verify the website URL begins with https:// and the domain is uphold.com before entering credentials.

Troubleshooting common login issues

  • Forgot password: Use the Forgot password link to request a reset email. Follow the link and create a new, strong password.
  • 2FA problems: If your authentication app is lost or the code is not accepted, use your backup recovery codes if you saved them. If you cannot use backups, follow Uphold’s official account recovery flow.
  • No verification email: Check spam/junk folders, ensure your email inbox isn't full, and confirm the email address you entered is correct.
  • Account locked: Multiple failed attempts may temporarily lock access; wait the stated cooldown or contact Uphold support.

Account recovery & support

If standard resets don’t work, visit the Uphold Help Center and follow the account recovery instructions. Be prepared to verify identity — Uphold may request ID documents or additional information to comply with security and regulatory requirements.

Security best practices

  • Enable two-factor authentication using an authenticator app (preferable to SMS).
  • Create a unique, long password and store it in a reputable password manager.
  • Never share your password, 2FA codes, or recovery phrases with anyone.
  • Enable email notifications for account activity and monitor unusual logins.
  • Keep your device OS and browser up to date to reduce security risks.

FAQ (short)

Q: I didn’t receive a password reset email. What now?
A: Check spam, verify your email address, and try again. If still not received, contact support.

Q: Can I change my login email?
A: Yes — after logging in, go to account settings to update your contact email. Verification may be required.

For official help, always use Uphold’s website or app. This content is a user guide and not an official statement from Uphold.